What does VoIP mean?
VoIP is short for Voice over Internet Protocol, a protocol for transmitting the human voice in digital form over the internet instead of using traditional telephone lines.

Can I use a dial up internet connection to use your service?
A broadband Internet connection is required for this service. This can include Cable, DSL, Fiber Optic, or a T1 line. Unfortunately, wireless, dial-up and satellite internet connections are not supported.

How will the sound quality compare to a traditional phone line?
Because signals are transmitted and received digitally through the Internet, the quality of the service should be the same or better than what you're currently getting from a traditional phone company. Please be aware that sound quality is dependant entirely upon the quality of your high speed internet service.

Can I only talk to users who have Phone Power service also?
No, you can call anyone who has a telephone.

Is there a minimum internet speed requirement?
The minimum speed requirement is 128kps upload and download.

Do you have international calling available?
Yes, we now offer international calling. Please refer to this page for our current international calling rates: www.phonepower.com/Services/VoIP/International.aspx

Do you offer service to customers outside of the Continental USA?
At this time we do not offer service outside of the continental USA. So you will need a USA service address in order to use our service.